Terms & Conditions

Last updated: 17/01/2026

These Terms & Conditions apply to all services provided by Jenna’s Beauty Spot. By booking an appointment or using this website, you agree to the terms outlined below.

1. Appointments & Bookings

• Appointments are made directly via WhatsApp, email, or phone.

• All appointments are subject to availability.

• It is your responsibility to ensure the appointment details are correct at the time of booking.

2. Cancellations & No-Shows

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• Appointments cancelled with less than 24 hours’ notice will incur a minimum £20 cancellation fee.

• For appointments lasting over one hour, an additional £20 per hour booked will be charged.

• No-shows (failure to attend without notice) will be charged the full treatment price.

3. Late Arrivals

• Please arrive on time for your appointment.

• Late arrival may result in a reduced treatment time to avoid impacting other clients.

• The full treatment price will still apply.

4. Patch Tests & Suitability

• Some treatments require a patch test (e.g. lash treatments, tinting).

• Patch tests must be completed at least 24–48 hours before treatment, where required.

• It is your responsibility to disclose any medical conditions, allergies, or sensitivities prior to treatment.

• Jenna’s Beauty Spot reserves the right to refuse or modify a treatment if it is deemed unsafe or unsuitable.

5. Treatment Results

• Results may vary depending on individual skin, hair, or nail condition.

• No guarantee can be given regarding longevity or specific outcomes.

• Aftercare advice must be followed to achieve best results.

6. Payments & Pricing

• Prices are displayed on the website and may be subject to change.

• Payment is due at the time of the appointment unless otherwise agreed.

• Gift vouchers are non-refundable and must be presented at the time of redemption.

7. Gift Vouchers

• Gift vouchers are valid for the period stated at the time of purchase.

• Vouchers are non-transferable and cannot be exchanged for cash.

• Lost or stolen vouchers cannot be replaced.

8. Personal Belongings

• Jenna’s Beauty Spot cannot accept responsibility for loss or damage to personal belongings brought onto the premises.

9. Conduct

• Respectful behaviour is expected at all times.

• Jenna’s Beauty Spot reserves the right to refuse service to anyone behaving inappropriately or abusively.

10. Website Use

• Website content is for general information only and may change without notice.

• Content may not be copied or reused without permission.

11. Liability

• Jenna’s Beauty Spot will not be liable for any loss or damage arising from failure to follow aftercare advice or failure to disclose relevant medical information.

• Nothing in these terms excludes liability where it would be unlawful to do so.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.